Frequently Asked Questions
Below you'll find answers to the questions we get asked the most regarding IT questions/queries.
Click on the sections to view them:
Frequently Asked Questions
Below you'll find answers to the questions we get asked the most regarding IT questions/queries.
Click on the sections to view them:
Every member of staff and every student have their own unique username for use on the school network which will allow them to log onto any PC or Mac in the school.
All users will be provided with an Induction Letter/Email.
A: If you did not receive a letter or email containing this information, please contact IT Support who will be able to assist you.
A: You will be provided with login details by the IT Support Department, but you will need to change your password to something a bit more secure.
Please log into a computer in the school where you will be prompted to change your password.
If it doesn’t prompt you, please follow the steps below to change your password:
Windows:
1. Ctrl + Alt + Del on the keyboard.
2. Enter your username and password to log on.
3. When logged in select Ctrl + Alt + Del on the keyboard.
4. Select Change a password.
5. Enter you old password, followed by your new one, twice.
6. Click on the blue right arrow.
7. Your password has changed.
8. Select OK.
Mac:
1. Click on the Apple icon.
2. Click on System Preferences.
3. Click on User and Groups.
4. Click on Change Password.
5. Type in your old password.
6. Type in a new password.
7. Type in the new password again to verify.
8. Click OK.
Passwords must be:
• a minimum of 8 characters long.
• contain at least 1 uppercase letter (A-Z).
• 1 numeric character (0-9).
• 1 special character (~!@#$%^&*).
Passwords must not be shared with anyone else and should not be written down.
If a member of staff or student has forgotten their username and password, IT Support can provide assistance.
A: Yes, you will need to sign an AUP policy. This policy outlines the terms and conditions of using IT systems and services in the school.
All students and staff sign an AUP form when they join the school.
The forms are available in the Staff Handbook > Child Protection and Safeguarding section.
All forms must be returned to the Box Office/Reception or IT Support Office.
A: You should have receive a Wi-Fi code in your induction letter/email. If you did not receive a Wi-Fi code, please contact IT Support who will be able to generate one for you.
A: Please connect to the “The BRIT School” wireless network with your Wi-Fi code. Please note that the Wi-Fi code given is allocated to you only, so please keep this private. The code can be used on up to three devices.
A: You can contact Box Office or IT Support to get a visitor code which lasts for 24 hours.
Please ask your visitor to connect to the “The BRIT School” wireless network with their 24 hour Wi-Fi code provided by Reception or IT Support.
When you first login to a computer at the school and open up your preferred internet browser you will be presented with the Staff Portal page.
The Staff Portal page provides useful links to the various systems Staff use at the school.
The portal can be accessed anywhere from http://staffportal.brit.croydon.sch.uk/
If you have any queries about the Staff Portal, please contact IT Support.
When students first login to a computer at the school and open up their preferred internet browser they will be presented with the Student Portal page.
The Student Portal page provides useful links to the various systems Students use at the school.
The portal can be accessed anywhere from http://studentportal.brit.croydon.sch.uk/
If you have any queries about the Student Portal, please contact IT Support.
If you would like access your documents from anywhere (school and home) we recommend saving them into the cloud into your BRIT Google Drive.
Please see the Google Section below on how to log into Google to use Google Drive.
Google Shared Drives are used to store, search, and access files across the school.
You will be added to shared drives based on the groups you belong to.
If you need access to a shared drive that you think you need access to please contact IT Support who will be able to assist.
We recommend that you create an organised structure of folders in your U: drive or BRIT Google Drive.
Do not save files to your work computer locally under Documents, Pictures, Music, Videos, Downloads or Desktop as these are not backed up.
Microsoft Windows 11 and Mac OS are used on desktop devices around the school.
We are a Google School, our main productivity tools are Gmail, Google Drive, Pages, Sheets, Slides, Calendar, Google Classroom, Google Meet etc.
Departments around the school will have different provisions such as iPhones, iPads, Chromebooks and Laptops.
Please speak to your Head of Department about your department's provision.
Care should be taken to adjust the seating position in relationship to the monitor and laptops should not be rested on legs.
The Health and Safety (Display Screen Equipment) Regulations apply to workers who use DSE daily, for an hour or more at a time.
If you require a Healthy & Safety risk assessment regarding this please speak to the Site Manager.
When using a laptop in a classroom consideration should be given to trailing leads.
If a device is electronically malfunctioning please leave it alone and contact IT Support immediately.
Gmail is our approved Mail client.
A: You can access your emails these ways:
At School - When opening up any internet browser such as Internet Explorer, Google Chrome or Safari you will be directed to the Staff Portal. Please click on the Email button.
At Home - Please navigate to The BRIT School website, click on the Students section on the top right hand corner and click on the Gmail Access button.
On your mobile device - you can add your email account to your default mail app. Please see instructions below.
Via the Gmail app.
A: You will be provided with a BRIT email address. The email address format would be your username@brit.croydon.sch.uk.
For example: mbaker@brit.croydon.sch.uk
Your password will be the same as the one you use to log into the PC/Macs at school.
Default Mail App
Apple Devices
1. Please choose Settings > Passwords and Accounts > Add Account > select the “Google” option.
2. You may get a prompt to say "Settings wants to use google.com to sign in". Click on Continue.
3. Enter your BRIT email address.
4. Enter your BRIT Password: (Your password).
5. Click on Allow.
6. The mailbox will start to sync and you will see any emails in your Default Mail App.
Android Devices
Go to your Devices Settings.
Click on Accounts and Backup.
Click on Accounts.
Click on Add Account.
Click on Google.
Enter your BRIT Email Address.
Choose Google Workspace Account if prompted.
Enter your BRIT Password.
Click on I Agree when prompted.
It will ask you to Set up a work profile.
When prompted click on Confirm.
It will start to create a work profile on your device and it may take some time to do this.
You will receive a notification about Google Play regarding "Account Action Required".
Swipe down at the top to show notifications and click on the notification.
It will show "Checking Info".
Then it will show "Registering Profile".
It will ask you to "Set up your work profile".
Click on Install. This will start to download the default aps if they are not on your device.
Click on Next.
Once installed click on Done.
For Android users a video has been created showing you how to add the work profile to your device. Click here to view the video on YouTube.
Gmail App
Please download the Gmail app from your device's app store.
Open the app and when prompted choose "Google".
You may get a prompt to say "Settings wants to use google.com to sign in". Click on Continue.
Enter your BRIT email address.
Enter your BRIT Password: (Your password).
The mailbox will start to sync and you will see any emails in your Gmail.
A: Please contact IT Support who will be able to assist you. See the Contact section below.
RingCentral is our Cloud Phone System which allows you to make calls internally and externally.
Please log into the RingCentral program installed on your BRIT laptop/mac device signing in with your BRIT Email Address and Password.
You can download the RingCentral App on your mobile device from your devices app store:
RingCentral - Google Play Store
Please sign in with your BRIT Email Address and Password.
You will be given a google account which allow you access to:
Access Department Team Drives and Resources.
Use online versions of Pages, Slides and Sheets.
Download and use Google Apps on Mobile Devices.
File storage and sharing using Google Drive.
A: You can access Google by:
Navigating to https://drive.google.com/drive/my-drive, login with your BRIT Email Address and Password.
A: For a temporary fix you will need to select "Organisational Account" and enter your password. This will allow you to log into Google for the time being but this will occur every time you will log into Google.
To fix the issue please contact IT Support who will be able to assist you.
Bromcom is the school’s MIS System and used for attendance, report writing, timetabling and storing Pupil and Staff information in a centralised environment:
https://cloudmis.bromcom.com/Nucleus/Framework/Login.aspx
It is a cloud based MIS which means it can be accessed on site and at home via your internet browser.
It can be accessed via the Staff Portal under the Student Information section > the Bromcom tile.
A: Step 1 - Logging In via Web Browser; Navigate to https://cloudmis.bromcom.com/Nucleus/Framework/Login.aspx in your web browser.
Select the red "Login with Google Account" button and login with your BRIT email address and password.
When you first login it will ask you to set up a 4 digit SSO Pin - this is for 2 factor authentication if you sign in on a second device or on the Bromcom Teacher App.
A: You may need to sign out of personal account in Google.
Navigate to myaccount.google.com in your web browser on your device just to check you are not logged into a personal Google Account.
In this site click on the top right icon and choose Sign Out.
If you still receive the error please contact IT Support who will be able to assist.
Bromcom Teacher App allows teachers to take registers, award behaviour points, view timetables and access student information on mobile devices.
Click here to download on Apple App Store.
Click here to download on Android Google Play Store.
Apple Devices
A: Please make sure you have followed Step 1 - Logging In via Web Browser first.
When logged into the Bromcom (PC/Mac) version navigate to:
1. Click on your Person icon (top right hand side person icon).
2. Click on My Account.
3. Click on the green Generate QR code button (right hand side, looks like two green arrows in a circle)
4. Open the Bromcom Teacher app and click on Scan QR Code at the bottom of the page.
5. Scan the QR code from the Bromcom Desktop page.
Once scanned the app will log you in.
If you are using an Android device, please make sure that you have your BRIT account installed as a work profile within Settings > Accounts.
Once you have installed the work profile within your app list you will see your personal and work profile apps separated.
Select work profile apps area > open the Work Profile Google Play Store App > make sure you are signed in the store as your BRIT email address > download the Bromcom Teacher App from there.
Once downloaded please follow the steps below:
When logged into the Bromcom (PC/Mac) version navigate to:
1. Click on your Person icon (top right hand side person icon).
2. Click on My Account.
3. Click on the green Generate QR code button (right hand side, looks like two green arrows in a circle)
4. Open the Bromcom Teacher app and click on Scan QR Code at the bottom of the page.
5. Scan the QR code from the Bromcom Desktop page.
Once scanned the app will log you in.
In order for students to gain insight into their learning and their understanding, frequent feedback in the form of data entry is required.
The Assessment Data is used to create School Reports for students, teachers and parents to provide a clear picture of a student's progress against the qualification standard at a point in time.
The Data & Exams/IT Support Department create Assessment Cycles in Bromcom to allow the teachers to input their Assessment Data.
When the Assessment Cycles are opened an email is sent to all teaching staff showing them what year group, what subject, what fields are required for entry, the deadline date for entry, where to enter the data into Bromcom and whether it is a Short (Grades only) or Long report (Grades and Comments).
Target grades are imported before the cycles are open by the IT Support/Data & Exams Department so staff can see target grades for the students when entering data.
When a cycle is open all teaching staff enter their Assessment Data in Bromcom via the Marksheets area. Please see Entering Assessment Grades tutorial video here on how to enter your assessment data into a marksheet.
Previously completed School Reports are uploaded to the Shared Google Drive Whole School Tracking > Subject Reports.
Previously completed other Academic Year School Reports are held in the shared Google Drive Whole School Tracking > School Reports > Previous Academic Years.
Please do not share these locations with Parents or Students as they don't have access to these areas. They can access the reports on the Bromcom Student and Parent Apps (Apple/Android)/Portals (PC/Mac).
To send an individual student's report to a student or parent you can download the reports to your preferred downloads area on your device and extract the student’s report:
Open the reports in Adobe Acrobat Pro.
Find the student’s report, click on “Organise Pages” option on the right hand side.
At the top menu click on “Extract” button, this will put the report into a new adobe pdf file and click on the Save button.
Open up Outlook or iSAMS to email the student/parent and attach the report to the email.
The Student Services Department are aware of this process to assist staff and parent queries so please contact them for support on this.
Once the reports have been checked and signed off a school report for each student for the cycle is generated and uploaded to the Bromcom Student/Parent Apps/Portals by the Data & Exams Department. Students and parents are then emailed to let them know that a report is available to view.
Please see the Bromcom Student App (Apple/Android)/Portal (PC/Mac) and Bromcom Parent App (Apple/Android)/Portal (PC/Mac) section below for further information.
Students can use the Bromcom Student App/Portal to access:
their timetable
their teachers’ contact information
their attendance & behaviour record
their Exam Results
Completed School Reports
If students need help with logins, the app or portal they can email it.helpdesk@brit.school where a member of the IT Support Department will assist.
When students join the school they are sent instructions on how to log onto the Bromcom Student App (Apple/Android) & Student Portal (PC/Mac).
Students can access their completed School Reports via the Bromcom Student App (Apple/Android) & Student Portal (PC/Mac) any time.
The students are sent instructions at the end of every assessment cycle letting them know when reports are available on the app and portal.
Parents can use the iParent (iPhone/Android) or the iParent Portal (PC/Mac) to access:
their child's timetable
their child's teachers’ contact information
their child's attendance & behaviour record
Completed School Reports
Update their own contact details
When new parents join us at the school the IT Support Department send them a registration link and instructions on how to setup a Parent Portal Account.
Once they have registered the parent will receive an Activation Email to their email address to click on a link that finishes the account setup.
If parents need help with logins, the app or the portal they can email parentportal@brit.croydon.sch.uk where a member of the IT Support Department will assist.
Parents can access their child's completed School Reports via the Bromcom Parent App (MCAS - iPhone/Android) and Bromcom Parent Portal (PC/Mac) any time.
The parents are sent instructions at the end of every assessment cycle when reports are available on the app and portal.
SAMpeople is an online human resources (HR), recruitment and payroll management system specifically designed for schools, academies, and multi-academy trusts (MATs) in the UK. In this site you can update your staff profile, book annual leave, record absences e.g conferences, view HR policies and manage your staff profile/absences if you are a line manager.
SISRA Analytics is the school’s data analysis system. It assists with the using the data from iSAMS for target grades and predictions through to termly assessments and final exams.
https://www.sisraanalytics.co.uk/Account
If you have any SISRA Analytics related queries regarding logging in please contact IT Support.
If you have any SISRA Analytics related queries regarding how to use SISRA Analytics please contact the Data & Exams Department.
Doli is the school’s finance system. Budget Holders use Doli to manage their budgets.
https://www.daytaonline.co.uk/login
For any Doli related queries please contact the Finance Department.
Edupay is the school's payslip system. All staff have access to this.
https://payroll.edupay.academy/
For any EduPay related queries please contact the Finance Department.
At the school, we are committed to ensuring wide ranging and meaningful staff development opportunities for everyone. For CDP (Continuing Professional Development) to have maximum impact, it needs to be relevant, stretching and ideally tailored to your individual needs.
CPD Forms can be found on the Staff CPD Website: https://britschool.sharepoint.com/StaffCPD
Please note: we are working on an electronic submission for the future. Until then, please complete your form from the Staff CPD website, print off, ensure it is signed, and use the CPD pigeon hole in the Staff Room to submit (we are unable to accept emailed forms).
Please fill out the Educational Visits Google Form.
All careers related information can be found on the Careers Google site.
If you need assistance with an Event with Production Arts staff please fill out the Events form.
If you would like to purchase any tickets for any school events, please purchase these through the Box Office website: http://boxoffice.brit.croydon.sch.uk/
For any queries, please contact the Reception staff.
The Brit School Library Catalogue and Resources can be found online here: https://brit.oliverasp.co.uk/library/libraryHome.do
You can queue print jobs on any of the RICOH printers/copiers, including those in communal areas where the photocopiers used to be, and to Lexmark Printers, by selecting the various ‘Staff Follow Me’ print queues.
This solution reduced wastage and ensures that your documents remain secure, as they can only be released by you, a member of the IT Team or by Reception.
A: The Follow Me Queue should be available to you when you login.
They are normally automatically displayed under Start > Printers & Scanners (PC) and Apple > System Preferences > Printers & Scanners (Mac).
Please press Print in the application you are in. You will be able to select the various printing queues:
Staff Printing Follow Me - Mono (A4)
Staff Printing Follow Me - Colour (A4)
If you have a printer in your office, you should also see a print queue for you to print directly to it. If you do not see the print queue yet, it will be available shortly.
When the job completes it will ask you to chose a budget to charge your printing too, usually this is your departments budget and it will be held in a queue until you release it on one of the printers.
If you have one of the older style printers in your office, you will have to print directly to this and should have a print queue to use for this.
You will not be able to use the ‘Follow Me’ queue to print to these printers.
A: Anything sent to the ‘Follow Me’ print queues will be held for 24-hours and will not be printed until you logon to the printer to release the job.
You can use your ID Badge to login to any of the ‘Follow Me’ printers:
Tap the ‘ID Badge’ icon with your BRIT ID badge.
You will be prompted for your BRIT username and password the first time you do this.
Enter your username and password.
Click on the Set button.
Once logged on to the printer, you will see a number of options.
To view what you have stored for printing, select the first button "Print Release" and print the jobs you need.
A: To view what you have stored for printing, scan your ID badge on the ID badge icon on the printer, select Print Release and print the jobs you need.
You can also view what jobs you have queued by clicking here: http://papercut:9191/app?service=page/UserReleaseJobs
A: To photocopy, select Device functions and follow the onscreen instructions to customise your photocopy job in the usual way. Please note that, all copiers are set to photocopy in black and white by default. If you need any help photocopying please contact Reception or IT Support.
• The Scan feature shown below is available on the larger devices (in communal areas), this will scan and email a PDF document to your inbox.
We have been able to reduce the cost of printing in black and white, with an additional discount for printing duplex (both sides).
Although colour printing is more widely available, we would ask you to use this sparingly as the cost to the school is obviously more than mono printing.
All printers have been set to default print mono and on both side. You can change this by selecting the Colour follow me queue, or by adjusting the print settings in the application.
A4 Printing
A4 Grayscale - Single Sided - 1.6p
A4 Grayscale - Duplex - 1.4p (per side)
A4 Colour - Single Sided - 7.5p
A4 Colour - Duplex - 6.5p (per side)
A3 Printing
A3 Grayscale - Single Sided - 3.2p
A3 Grayscale - Duplex - 2.8p (per side)
A3 Colour - Single Sided - 15p
A3 Colour - Duplex - 13p (per side)
Student have to buy printing credit. They can by:
1.Purchasing the credit on WisePay via their account.
2. They will need to email or visit IT Support to show proof of purchase and the IT Staff can add more printing credit to the student’s account.
Staff should not ask students to print on their behalf, as this will not be accounted for in their allocated printing credit and the student will be charged.
If you have a ViewSonic Touch Screen board in your classroom you can access the training resources here:
https://community.viewsonic.com/united-kingdom/post/the-brit-school-dqFYj1HPfv79F9C
The Staff Handbook is available online:
sites.google.com/brit.croydon.sch.uk/staffhandbook/home
Please login with your BRIT email address and password.
If you require a training session with the IT Department please get in contact us where we will be able to arrange a suitable time for a online session.
Prerecorded training videos are available to all staff in the Shared Google Drive > IT Training folder.
Most BRIT Resources can be accessed from home working from home.
Staff Portal
The Staff Portal can be accessed at home using this link:
http://staffportal.brit.croydon.sch.uk/
Gmail is our preferred email client.
Email access is available using this link:
Please login with your BRIT Email Address and Password.
Sync Emails on your Mobile Device
Please review the Email section on how to sycn emails on your mobile device.
Gmail App
Please download the Gmail app from your device's app store.
Open the app and when prompted choose "Google".
You may get a prompt to say "Settings wants to use google.com to sign in". Click on Continue.
Enter your BRIT email address.
Enter your BRIT Password: (Your password).
The mailbox will start to sync and you will see any emails in your Gmail.
Google will allow you to:
Access Department Team Drives and Resources.
Use online versions of Pages, Slides and Sheets.
Download and use Google Apps on Mobile Devices.
File storage and sharing using Google Drive.
Log into any of the Google apps with your BRIT Email Address and Password.
Staff Handbook
The staff Handbook can be accessed anywhere:
https://sites.google.com/brit.croydon.sch.uk/staffhandbook/home
Please login with your BRIT Email Address and Password.
Bromcom
It can be accessed on site and at home via your internet browser: https://cloudmis.bromcom.com/Nucleus/Framework/Login.aspx
Please click on the “Login via Google Account” button and enter your BRIT Email Address and Password.
Office 365
Online versions of Word, Excel and PowerPoint are available for staff via the Office 365 link:
This includes:
Free download of 365 Apps if you don’t have Microsoft Office installed at home (available for Mac & PC, up to 5 devices and for home use only).
Use online versions of Word, Excel, Outlook and PowerPoint.
Download and use Office Apps on Mobile Devices.
Please login with your Brit Email Address and Password.
SISRA Systems
SISRA Analytics is available online:
https://www.sisraanalytics.co.uk/
Please login with your SISRA Analytics login.
Filtering software prevents access to inappropriate websites. Staff may request permanent-or temporary removal of the filter for teaching purposes - please contact IT Support and the Pastoral Team with any online safety requests.
The school employs monitoring and screen capture software, to record any safeguarding concerns. This system is monitored by the Designated Safeguarding Officers only.
CPOMS is the school’s Safeguarding system. If you have a Safeguarding concern about a student, please record this on CPOMS which is referred to the designated safeguarding officer.
Attendance, punctuality concerns, positive and negative effort, behaviour and achievement must be recorded both at KS4 and at Post 16.
Behaviour is logged by staff as ‘Behaviour Events’ on Bromcom as Recognitions (Positive) and Concerns (Negative) Behaviour.
If you are unsure whether your concern is a Behaviour or Safeguarding issue, please contact the Safeguarding Team who will be able to give you guidance.
There is an email group you can select when sending an email called “04_Safeguarding Team”.
If you have any CPOMS related IT queries please contact IT Support.
If you have any CPOMS related queries please contact the “04_Safeguarding Team”.
I know it sounds cliché but re-booting/restarting/switching the machine off and powering up again will often cure a problem. If the problems still occurs please contact IT Support.
A: You can log a request on the Helpdesk via:
1. Web – log a ticket on our Helpdesk: https://brit.atlassian.net/servicedesk/customer/portals
2. Via the link on the Staff Portal: staffportal.brit.croydon.sch.uk/
3. Email (creates a Helpdesk ticket): it.helpdesk@brit.school
Please do not email the team members directly or use the 02_IT email group.
By-passing the helpdesk means that:
You unintentionally jump the queue and have prioritised your request over someone who has logged properly via the helpdesk;
We have no proper record of your request or any reply to it;
You may not have emailed the right person/people;
Your request could be missed or given less priority than if it’s logged via the helpdesk.
A: For emergencies or if you’re unable to get online, you can call the IT Helpdesk on 020 8665 8676 - a member of the team will then log a ticket for you but may not be able to resolve it there and then.
A: Yes, the IT Office is manned throughout the school day and is located in the East Wing/Zone 2 near Musical Theatre.
A: IT Support opening hours are:
Term Time
Monday to Friday
08:00am – 5:30pm
Holiday Time
Monday to Friday
08:00am – 4:30pm
Christmas
We are closed from 24th December to 4th January.
A: If it is an IT question or query please contact IT Support.
Any other queries should be directed to your Head of Department or your colleagues in your department or our Reception Team who will be able to assist you.